Ex-FBI negotiator Chris Voss: How to negotiate

Former FBI negotiator Chris Voss knows a thing or two about talking his way out of a bad situation. He was the lead kidnapping negotiator for the FBI and a member of the New York City Joint Terrorist Task Force for 14 years. Now, Voss teaches negotiation training for businesses and individuals. He says tone and delivery are key in mastering negotiations.

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Ex-FBI negotiator Chris Voss: How to negotiate