My detailed notes on arguably the best available (and most immediately useful) guide to handling the conversations which matter most.
Crucial Conversations Book Summary by Kerry Patterson, Joseph Grenny, et al.
Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior by Kerry Patterson, Joseph Grenny, Al Switzler, Ron McMillan, Tom Peters (Foreword by): Kerry Patterson: : Books
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition - Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler - Google Books
Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson; Joseph Grenny; Ron McMillan; Al Switzler, Paperback
Book review: crucial conversations by PATTERSON, GRENNY, McMILLAN, SWITZLER - Eddie's Room
CTech's Book Review: Spotting the significance of crucial conversations
Crucial Conversations Joseph Grenny
Crucial Conversations: Tools for Talking When Stakes are High: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Stephen R. Covey: 9780071401944: : Books
Crucial Conversations, by Grenny, Patterson, et al.